State Bank of Travancore (SBT) has launched tech learning centres at all regional offices across the country with a view to "empowering customers through technology awareness''.
The interactive sessions will be held on the third Friday of every month between 3 pm and 5 pm, venues for which will be announced well in advance.
These sessions will seek to address specific queries from customers, and create at large awareness about the bank’s technology initiatives.
These will be in addition to the guidance on tech services being provided through product brochures, information on Web site and interaction on customer helpline or with frontline staff at branches.
At the tech learning centres, customers will be explained the features of various alternate channels with live demos and will also be told about the security aspects of each channel.
According to V P Ravindra Kumar, general manager (IT), SBT, the transactions through alternate channels may be growing but there is vast potential for more customers to adopt to these channels with full trust.
Learning about and helpful interactions can remove the inhibitions and allow the uninitiated take maximum advantage of the tech savvy services offered by the bank.
SBT is committed to offering the latest technology-based solutions to its customers on an ongoing basis, Kumar said.
The bank has 1611 ATMs across the country while the services of over 52,000 ATMs of the State Bank Group are also available to customers, besides Cash Deposit Machines.
Cash recyclers, which would accept and dispense cash and benefit all types of customers, would be launched shortly.
Branches are being provided with green channel counters for paperless transactions. The online Internet banking portal (sbtonline) and mobile applications are being constantly upgraded to include more value-added services.
The general manager urged the customers to make best use of the tech learning centres to enjoy banking in a safe, convenient and 24x7 environment.